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Frequently Asked Questions
What is 1Shelf?
How do I upload documents to the app?
Can I search for specific information within my documents?
How does the document categorization feature work?
How do I use the chatbot interface?
Can I use the app offline?
How do I save documents for offline access?
What happens if I delete a document?
Is my data secure?
How do I update a document in the app?
Can I share documents from the app with others?
What file types are supported by the app?
Can I tag multiple documents at once?
What should I do if a document I need is accidentally deleted?
Is there a limit to the number of documents I can store in the app?
What if the search function doesn’t return the expected results?
How do I ensure my app syncs properly when reconnecting to the internet?
How can I provide feedback or suggest new features?
How do I set or update my profile image and name in the app?
How can I mark a file as a favorite for quick access?
Can I upload multiple documents at once? What is the limit?
Is there a limit on the number of tags I can add during the document upload?
How do I create folders to organize my files?
What happens if I exceed the monthly limit of chatbot questions?
What should I do if I reach my cloud storage limit?
How can I keep track of my chatbot question usage?
How do I contact customer support?